At Eryanna, we respect your privacy and are committed to protecting your personal data and providing a safe and reliable shopping experience. This policy explains how we collect, use, and protect your information when you use our site.
The information we collect
When you use our site or complete a purchase, we may collect the following information:
- Full name
- Phone number
- Shipping address
- Order information
- Device data such as IP address and browser type
⚠️ We do not store your payment data, as it is processed through secure payment service providers.
How we use your information
We use your data for:
- Processing and fulfilling orders
- Contacting you regarding orders or support
- Improving user and site experience
- Sending updates and offers (if consented)
- Preventing fraud and enhancing security
Information sharing
We do not sell or rent your personal data to any third party.
We may share your information only with:
- Shipping and delivery companies
- Payment service providers
- Data analysis services and site improvement
This is only to provide better service.
Cookies
We use cookies for:
- Improving site performance
- Analyzing user behavior
- Personalizing the shopping experience
By using the site, you agree to the use of these files.
Data protection
We are committed to taking technical and organizational measures to protect your data from:
- Unauthorized access
- Loss or leakage
- Misuse
⚠️ However, internet security cannot be guaranteed 100%.
Your rights
You have the right to:
- Access your personal data
- Request to modify or delete your data
- Unsubscribe from marketing messages
You can contact us at any time to exercise these rights.
Data retention
We retain your data only for as long as necessary for:
- Order fulfillment
- Compliance with legal requirements
- Dispute resolution
External links
Our site may contain links to other sites, and we are not responsible for their privacy policies.
Policy updates
We may update this policy from time to time, and any changes will be posted on this page.
Contact us
If you have any questions about the privacy policy or your data, you can contact us via:
📧 support@eryanna.com
📱 or via WhatsApp
By using the Eryanna website, you agree to our privacy policy.